-
Home
>
-
frequently asked questions
|
frequently asked questions
|
 |
|
|
What is a default shipping address?
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.
Top of page
|
What is a default credit card?
You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.
Top of page
|
Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it.
Top of page
|
Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want.
If you live in the USA, the sales tax levied on a customer
depends on the tax jurisdiction he comes under. For instance, if you purchase items for
use in the State of California, USA, you would be charged California Sales Tax. If you live outside the USA, the taxes you pay
depend on the country you live in. The tax zones are the various jurisdictions under which
you could fall.
Top of page
|
How can I add a shipping address to my address list?
To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.
Top of page
|
Can I delete an address from my address list?
No. You cannot delete any address but you could change it by editing it.
Top of page
|
How do I make changes to an address in my list?
To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.
Top of page
|
How do I cancel an order?
To cancel an order, you must contact our customer service executive either by mail or through telephone and they will give you further information.
Top of page
|
What are the benefits of registration?
As a registered customer, you become entitled to special
discount schemes and promotional pricing offers. These schemes would become available to
you not only on orders you place at our web store but also to orders through other
channels.
Top of page
|
I already have an account with you. Do I need to register myself again on your web store?
No. If you already have an account with us, contact our Customer Service; they will give you your login name and password. You can login and then change your password.
Top of page
|
Can I place an order without registering my account?
Before you place an order with us, you must register with
us. We understand how valuable your time is and our registration has been designed to take
up not more than a few minutes of your time. Once you have registered with us, you need
not give your address and credit card details on future visits to our shop. This will save
you the trouble of entering this information on every purchase you make from us.
Top of page
|
How can I place an order without using my credit card?
There are other payment options available at the Online Shop using which you can place
an order. Select the option most suitable to you in the "Payment Method" area while creating an order.
For example if you wish to pay by Check, select this option to create the order. You may send your check to
our address by quoting your order number. If you need any further assistance, please contact our Customer Service Department.
Top of page
|
What should I do if I forget my password?
If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name
or your default E-mail address under "I am a registered user but forgot my password" and click on submit.
We will send your password to your default E-mail address.
Top of page
|
What are the accepted forms of payment?
There are various payment options available at the Online Shop such as Credit Card, Check etc. using which you can place an order.
Select the option most suitable to you in the "Payment Method" area while creating an order. For example if you wish to pay by Check,
select this option to create the order. You can send us the payment to our address. Please make sure to quote the correct order number
when sending your payment. If you need any further assistance, please contact our Customer Service Department.
Top of page
|
How can I track my order?
Click on the Order Status link provided in the Services menu. If you know your order number and the type of transaction
(orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase
order number if provided by you or select the display type from the drop-down list and specify the desired period.
All the orders you have placed with us (both through the web and through other means) are listed. Click on the order
number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.
To track the shipment, you must go to the web site of the shipping carrier.
Top of page
|
